Proactive Approach Leads to Big Claims Cost Savings for Social Service Customer

Doctor and patientThe social service sector encompasses a wide array of careers – counselors, therapists, social workers, residential care workers and community health workers. In these roles, social service workers come into contact with individuals seeking their care and assistance – children, senior citizens, those who are mentally, intellectually or developmentally disabled, or those with mental or physical illness. Consequently, these workers may find themselves in situations – both in office and home settings – with individuals who may exhibit aggressive, violent or dementia-influenced behaviors.

These behaviors can put both the caregiver and the person seeking care or assistance at risk. Because of this risk, United Heartland’s second phase of our Social Service Loss Control Campaign stresses the importance for social service employers to train their workers on violence prevention and introduce behavior management programs so they can react to potentially violent or escalating situations in the safest possible way. Doing so can not only keep social service employees safe but also impact an organization’s bottom line.

It’s made a difference for one United Heartland social service customer. Learn how their proactive approach to their safety program helped them reduce claims by more than half and see loss costs fall by 95% since 2011. You can also access downloadable materials and resources about workplace violence, behavior management and home health care safety.  Doing so can help you and your employees serve your customers better and help you work safer.

If you know of others involved in the social service or nonprofit industry who may be interested in our campaign, please consider sending them a link to this page or encourage them to subscribe to our free Risk Connection e-newsletters. As always, please contact your loss control representative with questions or if you’re not a United Heartland policyholder, find an agent near you or call us at 1-800-258-2667.