Through Collaboration with UH, Customers See the Value of Injury Management Program

injury-management-montageSeeking a way to lower your workers’ compensation costs, boost employee morale and provide better, faster care for your injured employees? Eliminating gaps in your injury management program is an effective way to achieve these goals. Successful programs can also help to lower the number of lost work days and accelerate healing times for injured workers.

For Memphis Jewish Home (MJH) in Cordova, Tenn., United Heartland’s ability to help them develop and implement a successful return-to-work program was one of the prime reasons they became a United Heartland customer. With previous carriers, the organization received little support from loss control staff in helping them put a program in place. During the prospect visit, United Heartland showed them that with an effective RTW policy, MJH would’ve seen their experience modification factor drop by more than a third. Additionally, UH reviewed how specific lost-time claims had impacted their account. During a three-year period, 10 lost-time claims were filed, many of which could have been avoided had the claimants been brought back to work.

Since becoming a UH customer, MJH has yet to have a lost-time injury and is much more adamant about bringing injured workers back to work. For the most current policy period, MJH has only had five claims, two of which were initially indemnity claims, but transitioned into situations where the workers returned for light duty work after consultation with panel doctors. MJH has expressed their gratitude for the high-touch customer service United Heartland has provided and United Heartland is proud to have a partner so committed to our loss control philosophy.

United Heartland is Here to Help You!

While it may take some initial effort to get injury management programs started, that’s where United Heartland can play a key role. For example, one of United Heartland’s loss control representatives helped the School District of Arcadia in Arcadia, Wis., develop their program from the ground up. She collaborated with the superintendent to create the following:

  • Injury Management Policy
  • Modified Duty Program, which includes:
    • List of some light duty jobs
    • “Dear Doctor” letter
    • Work Recommendations Form
    • Modified Duty Work Agreement
    • Modified Duty Work Log
  • Supervisors Report of Injury
  • Employee’s Report of Injury
  • Post Injury Checklist

Once all these elements were in place, the UH representative then presented a workers’ compensation training session during an all-staff in-service in August where the programs, procedures and forms were introduced.

The following resources can help to further understand how a comprehensive Injury Management Program can improve an organization’s safety culture:

‘Review and Improve Your Injury Management Program’

United Heartland Loss Control representatives have years of experience in identifying potential gaps in Injury Management Programs. This flier outlines the risks of these gaps, the benefits of an effective program and provides an overview of how our evaluation and improvement process works.

‘Making the Case for Transitional Duty’

For an Injury Management Program to remain effective, there has to be support at all levels of your organization. This flier identifies some of the most common myths and excuses people have in regards to transitional duty work (also referred to as “modified duty” or “return to work”), a vital component of any Injury Management Program.

Click on the links above to print and share these materials with your employees. For more information on injury management programs and how United Heartland can work with your organization to implement a program, contact your UH Loss Control representative today.