Agent News
Middle Market Update: Nov. 2022
Message From Justin
Watch the latest video update from United Heartland and Third Coast Underwriters Vice President of Business Development and Operations Justin Bealhen.
AmeriTrust Acquisition Update
As we announced in April, AF Group, through its subsidiary Accident Fund, has entered into a definitive agreement to purchase AmeriTrust Group. Rated “A-” (Excellent) by A.M. Best, AmeriTrust offers specialty insurance programs and products including workers’ compensation, commercial package and automotive business coverages, and comprehensive product offerings in various industry segments.
With this acquisition, AF Group will soon welcome AmeriTrust’s expertise in the property and casualty space, further enhancing our successful specialty and workers’ compensation products and capabilities for organic diversification through access to new products and markets. We’re excited about the opportunities this acquisition will bring to our collective enterprise, as well as our agent partners and customers – as we remain committed to providing best-in-class customer service, protecting our shared policyholders, and continued success with our agents.
As we work through obtaining the necessary regulatory approvals, which we anticipate should be finalized in the next several months, our teams are working to ensure a seamless experience for our agent partners, customers and teammates. Once the acquisition is complete, we will take the time necessary to organize our enterprise structure and approach to the marketplace as we identify where opportunities and overlap exist.
Stay tuned for more information – and thank you for your continued partnership and support!
NEW! Agents Can Now Enroll Customers in Auto Pay
Effective immediately, you can enroll your policyholders in Auto Pay. We had received the suggestion for this capability from a handful of our agents and are glad to report that the functionality is now in place. Please note that this only applies to policies with an effective date of Jan. 5, 2022 and after.
Here’s how to enroll:
- After the policy is issued, log into the appropriate portal:
- Navigate to the desired account
- Follow these instructions to complete the enrollment
Access to this functionality may be limited – if you experience any issues, please work with your security administrator for additional access.
Updates From Fundamental Underwriters
Fundamental Underwriters is excited to announce a few updates. In addition to adding a Midsize Fleet Solution to their commercial trucking business, the organization has revamped their auto product, which is designed to provide primary auto liability and optional physical damage for employees while driving their personal vehicles for business purposes. Employee Auto Coverage (formerly known as Primary Non-Owned Auto) has been rebranded to avoid confusion with similar products and will also be offered in six new classifications. For more information regarding these products, check out these new marketing materials:
AF Group Family of Companies Named to Ward’s 50 List Again for 2022!
We’re proud to share that we’ve been named to the Ward’s 50 list of top performing insurance companies for 2022!
Ward’s, a leading provider of benchmarking and best practice studies for the insurance industry, examined nearly 3,000 property/casualty and life/health insurance companies to determine their top performer list. Their recognition of our organization was based on our outstanding results in the areas of safety, consistency and superior performance during a five-year period.
As we celebrate this incredible honor, we want to offer our thanks to you, our valued agents, for the role you play in our success. Thank you for trusting us with your business — and for the remarkable partnerships we continue to build year after year.
Voice of Innovation – Thoughts From AF Group
We are proud and excited to share that our ErgoView product – a motion capture technology tool that helps our customers identify musculoskeletal risks in the workplace – was selected for a 2022 Innovation Award from Business Insurance, which recognizes innovation in products and services provided to professional risk managers.
On the heels of this prestigious honor, AF Group Director of Innovation Sam Hosey sat down with Business Insurance for a Q&A on innovation impacts across our enterprise.
“From the top down, AF Group continues to work on ‘democratizing’ innovation,” said Sam. “Meaning, we know that innovation needs to come from all areas of the business — not just the Innovation team. While the team drives our innovation efforts, the culture at AF Group empowers our employees to challenge, and when necessary, disrupt the status quo — in an effort to proactively look for better ways to anticipate and solve customer needs. We use innovation surveys, host innovation contests and hackathons, and consistently meet with various teams to keep the organization engaged and to reinforce everyone’s critical role in exploring innovation.”
New Resource: What We Don’t Charge to the Claim
While other carriers may allocate service costs to the claim, we don’t. Learn more about the impact of our medical management services and treatment of allocated loss adjustment expenses (ALAE).
New Resource: Causation Flyer
Learn more about the savings impact of our Causation team – the post-injury fact finders who help medical providers determine whether an injury is
work-related.
News You May Have Missed – Loss Runs within Report Center!
As we announced in April, Security Administrators now have two new user access options for agency staff using our Customer Portal.
First, Security Admins can now grant access to the Loss Runs and/or Agency Metrics features within Report Center. Anyone who had access prior to April 11, required no additional action. However, the Report Center Quick Links do not automatically appear when adding new agents, so Security Administrators will need to make selections to grant the appropriate access in the Security Admin Tool.
As a reminder, our digital portals are only accessible in Microsoft Edge or Google Chrome, effective April 11. If you don’t have Edge or Chrome on your system, please work with your IT department to have one of the browsers downloaded. Note that Microsoft Edge has an Internet Explorer compatibility mode that can be used as well.
- To access loss runs, log in to the agent portal and select the link to Report Center.
- To access a video tutorial and Loss Runs/Report Center user guide, please log into the agent portal and visit the Resource Library menu and select Reports from the Website Instructions menu – or search keyword “loss runs” in the page search bar.
Third Coast Underwriters Agent Portal
If you have any questions, please contact reportcenter@afgroup.com.
