Claims & Medical Management

Dedication to Claims Excellence

When an injury occurs, you want an expert to handle your workers’ compensation claim. At United Heartland, we are specialists in workers’ compensation with a history built upon claims excellence. Our experienced team uses innovative strategies to achieve maximum medical improvement for injured workers while lowering your cost of risk. As a result, our overall average claims costs are 22% below the industry average.1

Quality Outcomes

We aggressively investigate every claim, including those that are medical only, and pursue comprehensive, early return-to-work on all indemnity cases. Our nurse case managers collaborate with our claims professionals to ensure a healthy return-to-work and recovery for your injured workers.

Claims Texting

In addition to our standard communication vehicles, we offer a texting solution on all non-litigated claims, which improves efficiency and service for our customers. Through our partnership with Hi Marley, customers who utilize the texting option will be able to communicate with our claims team in real-time and in more than 10 different languages without the need for a translator.

Medical Management

We return your workers to health and to work quickly using Care Analytics®, our award-winning patented platform combining:

  • Data analysis
  • Best practices in evidence-based medicine
  • Effective partnerships with experienced occupational physicians

This technology identifies the most experienced medical resources to treat your injured workers, resulting in reduced treatment durations and costs.

Pharmacy Program Partnership

Our goal is to help injured workers get back on their feet and back to life after a workplace injury occurs. Through our partnership with myMatrixx by Evernorth, injured workers who may require medications can rest assured knowing they are in good hands. myMatrixx provides injured workers access to best-in-class pharmacy services, including home delivery and specialty pharmacy care, physician outreach programs, utilization management and more. myMatrixx leverages the robust network of over 68,000 pharmacies and commits to providing a smooth and personalized experience for our injured workers.

For more information about this unique pharmacy program partnership, click here or contact your dedicated underwriter.

Expense Management

Enlisting tight management controls for litigation and vendor expenses, we frequently use the expertise of our in-house legal counsel, nurse case managers and fraud investigative services, which means increased cost savings for you.

Customer Experience

Averaging lower caseloads than our industry peers, our highly trained and knowledgeable claims professionals provide personalized attention to every claim and use a high-touch service model to deliver on our promises.

File a claim

We do our best to help you ensure accidents don’t happen. However, when they do, we’ll be there to guide you. To gain a better understanding of the claim process and how we support you throughout it, click the link below:




1  Based on a 2017-2021 comparison of UH’s total lost-time claim counts and NCCI’s industry estimates, adjusted for state and hazard group mix. Excludes medical-only.