Claims & Medical Management

Dedication to Claims Excellence

When an injury occurs, you want an expert to handle your workers’ compensation claim. At United Heartland, we are specialists in workers’ compensation with a history built upon claims excellence. Our experienced team uses innovative strategies to achieve maximum medical improvement for injured workers while lowering your cost of risk. As a result, our overall average claims costs are 24% below the industry average.1

Quality Outcomes

We aggressively investigate every claim, including those that are medical only, and pursue comprehensive, early return-to-work on all indemnity cases. Our nurse case managers collaborate with our claims professionals to ensure a healthy return-to-work and recovery for your injured workers.

Texting Option

In addition to our standard communication vehicles, we offer a texting solution on all non-litigated claims, which improves efficiency and service for our customers. Through our partnership with Hi Marley, customers who utilize the texting option will be able to communicate with our claims team in real-time and in more than 10 different languages without the need for a translator.

Medical Management

We return your workers to health and to work quickly using Care Analytics®, our award-winning patented platform combining:

  • Data analysis
  • Best practices in evidence-based medicine
  • Effective partnerships with experienced occupational physicians

This technology identifies the most experienced medical resources to treat your injured workers, resulting in reduced treatment durations and costs.

Expense Management

Enlisting tight management controls for litigation and vendor expenses, we frequently use the expertise of our in-house legal counsel, nurse case managers and fraud investigative services, which means increased cost savings for you.

Customer Experience

Averaging lower caseloads than our industry peers, our highly trained and knowledgeable claims professionals provide personalized attention to every claim and use a high-touch service model to deliver on our promises.

File a claim

Are you in Georgia, Tennessee or Virginia? Injured workers must select a provider from a list developed by their employer and insurance carrier. A list of providers can be found on our secure portal. For login instructions, click here.

We do our best to help you ensure accidents don’t happen. However, when they do, we’ll be there to guide you. To gain a better understanding of the claim process and how we support you throughout it, click the link below:




1 Accident year data from 2013-2017 (excluding medical only loss amounts) and 2013-2017 industry data from NCCI, WCIRB (CA), NYIRB, and NJCIRB.